Having stumbled a bit dealing with the handicapped and fallen Marines, Bank of America is now getting an earful from its credit card customers. A 14-year customer of BAC, Ann Minch had seen and heard enough from Bank of America and CEO Ken Lay. Yes, she was steaming mad at Ken Lay for raising the interest rate on her credit card to 30%. While the real Ken in question must have breathed a sigh of relief she gave him an out, her four minute tribute to Bank of America gave the firm a pretty good read of where it stands with some of their customers.
Headphones should probably used for the video that follows after the jump
After BofA got wind of Minch’s testimonial, they eventually dropped her rate from 30% to 12.99%. Dalton Chiscolm, we look forward to hearing from you.
Take that, Bank of America. [Hartford Courant]
Posted by pfluger , Sep 29, 2009 4:02PM
That model car looks like a '57 Chevy. I bet that's worth quite a bit. We'll be in touch shortly.
- KL
Posted by guest , Sep 29, 2009 4:03PM
Too old, not sold.
Posted by Ms. Glenn Beck , Sep 29, 2009 4:08PM
You go girl! Stick it to the man, and keep refusing to pay the debts you ran up buying all your antique collectible kitsch.
PS Don't cancel your basic cable channel subscription, or you won't be able to have access to the truth!
Posted by Mrs. Glenn Beck , Sep 29, 2009 4:08PM
You go girl! Stick it to the man, and keep refusing to pay the debts you ran up buying all your antique collectible kitsch.
PS Don't cancel your basic cable channel subscription, or you won't be able to have access to the truth!
Posted by guest , Sep 29, 2009 4:12PM
Ann Minch is a friend of mine.
-CG
Posted by guest , Sep 29, 2009 4:12PM
WTF lady - If you don't like the rate, close the account and borrow from someone else.
Posted by guest , Sep 29, 2009 4:13PM
Greg, nice work.
Posted by guest , Sep 29, 2009 4:16PM
i'd like to stick it to her!
Posted by guest , Sep 29, 2009 4:16PM
This is so old news. This video has been in circulation for atleast a month now.
Posted by guest , Sep 29, 2009 4:19PM
Not gonna lie, Greg Michael's not that bad anymore.
Posted by guest , Sep 29, 2009 4:20PM
Balls
on your forehead
Dennis Kneale likes lipstick
Posted by pfluger , Sep 29, 2009 4:24PM
@10:
Yes, but headphones were definitely NOT necessary for her little rant, unlike MM's rants, which, though less financially sophisticated than Ms. Minch's, require noise cancelling headsets so that you can't hear a thing he says and can focus on his enormous girth.
Posted by guest , Sep 29, 2009 4:25PM
what is it with womens where they're sexy to look at, but then they turn annoying too? ... what do they call that, a riddle?
Posted by guest , Sep 29, 2009 4:42PM
Suck it lady.
-the corpse of K. Lay
Posted by guest , Sep 29, 2009 4:43PM
Uberminch
Posted by MarshallStack , Sep 29, 2009 4:43PM
I am sure she is perfectly lovely - but, just FYI - she uses the screen name "Rockerchic4God" at YT.
I'm just sayin.
Posted by guest , Sep 29, 2009 4:44PM
Keep on the good job Greg!
Posted by guest , Sep 29, 2009 4:49PM
@16
Is her band name Faith + 1?
Posted by guest , Sep 29, 2009 5:44PM
Good job finding this story from last week on MSN, Greg. I hope you're not being paid for this lack of effort.
Posted by guest , Sep 29, 2009 8:09PM
Greg making backward strides in customer satisfaction.
Posted by guest , Sep 29, 2009 9:53PM
The ignorance of this video is too frustrating for me to come up with a witty comment.
Posted by LaidOffLawyer , Sep 29, 2009 11:09PM
Awesome!! I was laughing out loud at the excellent points she makes. I've been so frustrated by Bank of America for over six years already. I've started blogging about this for awhile now. Sign me up in the Debtor's Revolt.
http://laidofflawyer.wordpress.com/2009/09/01/what-is-this-sarcasm/
Posted by anonymous coward , Sep 29, 2009 11:35PM
Ken Lewis, not Kan Lay, although they're likely from the same school of thought when it comes to the little folks.
Posted by guest , Sep 30, 2009 11:32AM
awwww the financially unsavy are so cute!