Having stumbled a bit dealing with the handicapped and fallen Marines, Bank of America is now getting an earful from its credit card customers. A 14-year customer of BAC, Ann Minch had seen and heard enough from Bank of America and CEO Ken Lay. Yes, she was steaming mad at Ken Lay for raising the interest rate on her credit card to 30%. While the real Ken in question must have breathed a sigh of relief she gave him an out, her four minute tribute to Bank of America gave the firm a pretty good read of where it stands with some of their customers.
Headphones should probably used for the video that follows after the jump
After BofA got wind of Minch’s testimonial, they eventually dropped her rate from 30% to 12.99%. Dalton Chiscolm, we look forward to hearing from you.
Take that, Bank of America. [Hartford Courant]
That model car looks like a ’57 Chevy. I bet that’s worth quite a bit. We’ll be in touch shortly.
- KL
Too old, not sold.
You go girl! Stick it to the man, and keep refusing to pay the debts you ran up buying all your antique collectible kitsch.
PS Don’t cancel your basic cable channel subscription, or you won’t be able to have access to the truth!
You go girl! Stick it to the man, and keep refusing to pay the debts you ran up buying all your antique collectible kitsch.
PS Don’t cancel your basic cable channel subscription, or you won’t be able to have access to the truth!
Ann Minch is a friend of mine.
-CG
WTF lady – If you don’t like the rate, close the account and borrow from someone else.
Greg, nice work.
i’d like to stick it to her!
This is so old news. This video has been in circulation for atleast a month now.
Not gonna lie, Greg Michael’s not that bad anymore.
Balls
on your forehead
Dennis Kneale likes lipstick
@10:
Yes, but headphones were definitely NOT necessary for her little rant, unlike MM’s rants, which, though less financially sophisticated than Ms. Minch’s, require noise cancelling headsets so that you can’t hear a thing he says and can focus on his enormous girth.
what is it with womens where they’re sexy to look at, but then they turn annoying too? … what do they call that, a riddle?
Suck it lady.
-the corpse of K. Lay
Uberminch
I am sure she is perfectly lovely – but, just FYI – she uses the screen name “Rockerchic4God” at YT.
I’m just sayin.
Keep on the good job Greg!
@16
Is her band name Faith + 1?
Good job finding this story from last week on MSN, Greg. I hope you’re not being paid for this lack of effort.
Greg making backward strides in customer satisfaction.
The ignorance of this video is too frustrating for me to come up with a witty comment.
Awesome!! I was laughing out loud at the excellent points she makes. I’ve been so frustrated by Bank of America for over six years already. I’ve started blogging about this for awhile now. Sign me up in the Debtor’s Revolt.
http://laidofflawyer.wordpress.com/2009/09/01/what-is-this-sarcasm/
Ken Lewis, not Kan Lay, although they’re likely from the same school of thought when it comes to the little folks.
awwww the financially unsavy are so cute!