Don’t worry, the U.K.’s Financial Ombudsman Service still has plenty to do, since a 42% drop in complaints still leaves 191,000 complaints from the first half. Plus, now that the government has given its citizens the O.K. to be unhappy about things from 2012 and 2013 again, it’s all set to be even busier soon.
“We’re seeing more and more people turn to us in frustration where they feel their bank or insurer simply doesn’t understand or really care. And we’re hearing growing dissatisfaction form people about being processed industrially as a number rather than being listened to as an individual customer,” she said.