Are you frustrated with Bank of America? Do you have one simple request, but have found it impossible to get through to anyone? Do you feel like no one’s listening? Maybe you’re an employee who wants to have a frank talk about bonuses, and if you can expect to get one this year. Maybe you’re a homeowner who doesn’t want to get wrongfully foreclosed on and have your beloved parrot stolen, again. Maybe you’re a shareholder who’s been begging for a dividend increase. Maybe you’re an ex-CEO named Ken who just wants a tiny little bit of office space out of which to run the party promoting business you recently started with your friend Ang Moz. Whatever your desire, consider taking a page from Ken Williams’ playabook. He tried going through the normal channels to get what he wanted and then cut the shit and got serious, by appealing to BofA’s serious love of snappy tunes. Continue reading »