Private Equity Chief John Castle Puts Unique Spin On Customer Comment Surveys - Dealbreaker

Private Equity Chief John Castle Puts Unique Spin On Customer Comment Surveys

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As many a successful financier can attest, amassing immense wealth does not protect one from having to interact with inferior beings. Never more is this unfortunate reality on display than when one deals with the food services industry, and waitstaff who don't know their ass from their elbow. Whether it's a matter of meals not being brought out hastily, failing to provide a good enough answer to the question of which entree they'd choose, or refilling the water glasses with a look on their face, it just never ends with these people, does it? While some are content to say nothing when confronted by these subpar beings and their subpar service, others realize that to ignore the issue is to do a disservice both to themselves and those needing the err of their ways called out. Bill Gross, for instance, leaves negative tips for waitresses he deems not up to snuff. Mitt Romney would (probably) fire them. For his part, private equity veteran John Castle chooses to be a bit more direct.

From a Palm Beach police report:

On January 8, 2011 at 10:11 p.m., I responded to the Palm Beach Police Department in reference to a complaint in the lobby. I met with the complainant, Paul Kucik, w/m, dob: 11-24-1954 of 2413 NW 7th Street, Boynton Beach FL. Kucik stated that he was a waiter at Club Colette located at 215 Peruvian Avenue and on the night of January 7, 2012 at approximately 9:00 p.m., he was physically assaulted by a club member known to him as John Castle, who is approximately in his mid 70`s age. Kucik stated that Mrs. Castle requested that Kucik bring her their dinner bill. Kucik stated that when he returned to the Castles` dinner table, Mrs. Castle instructed him to give the bill to her husband, John Castle who was seated across the dinner table from her.

Kucik stated that he attempted to hand Mr. Castle the bill and Mr. Castle became irate with him and yelled, "You schmuck, why did you bring the bill to the table?" Kucik stated that he replied, "because your lady asked for it." Kucik stated while he stood on the left side of Mr. Castle, he (Kucik) attempted to hand Mr. Castle an ink pen. Mr. Castle began ranting and grabbed Kucik`s left hand and began squeezing and twisting his fingers. Kucik stated that Mr. Castle had a very tight grip of his left hand and Kucik had to pull his left hand out of Mr. Castle`s grasp. Kucik stated he was not certain which hand Mr. Castle grabbed his left hand with, but he believed Mr. Castle used his right hand. Kucik stated that he immediately notified his employer of the incident, but no action was taken. Kucik stated he began experiencing pains in his fingers as a result of Mr. Castle`s actions. Kucik stated that on January 8, 2012 at 9:00 a.m., he went to the M.D. Walk-In Clinic located on Lantana Road. Kucik stated an X-Ray of his fingers indicated that his left ring finger was broken.

For those who think Castle's treatment of the waiter was unfair, know that he was teaching Kucik the sort of life lesson he frequently offers to anyone who needs it. For instance, just the other day he shoved a D battery up the ass of a greeter at Radio Shack who asked if he was looking for anything and earlier in the week, he made certain the paper boy who moronically put the Journal on the porch rather than the front walk will not be bearing children without serious medical intervention. No one gets a free pass.

Rich Guy Breaks Server's Finger For 'Schmucky' Service [Eater via Dealbook]
The People Of Castle Harlan [CH]

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