RBS Trying To Get Back In Public's Good Graces By Making Bankers Serve As Customers' Butlers

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Last summer, Adrian Eady, a banker with Royal Bank of Scotland Group, was nearly crushed hauling a crate of feta cheese off a forklift truck in a North London warehouse. A few months earlier, the state-controlled bank sent Mr. Eady to wear an apron and serve cappuccinos in a cafe. Before that, he was selling novelty greeting cards in a shop. Following a political uproar over a lack of bank lending to small businesses, 81%-government-owned RBS created its "Working With You" program. All RBS corporate bankers must spend at least two days a year working for a customer free of charge. "We do anything they ask," Mr. Eady says. "If they say 'make the tea,' then we make the tea."[RBS]

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